Meet the team

One team, one shared goal.

What sets the team at Complete apart is our genuine desire to see you succeed. We treat your business like we are part of it. That’s why the partnerships we build are so strong and small initial projects turn into relationships that last years.

Our people

Meet the experts.

Brian Cross

Managing Director

Brian is our founder and Managing Director. With an extensive background in publishing, growth marketing and business development Brian leads the business and acts as a strategic lead for clients. Disruptive tech, AI and Web3 are some of his key areas of interest.

Henry Croft

Head of Digital Performance

Henry is an experienced head of digital with a wealth of experience in performance marketing for B2B and ecommerce. He is highly skilled in SEO, paid search, social media advertising and analytics. His MO is to deliver maximum commercial impact with our clients' online marketing budgets.

Dean Pannifer

Head of Design & Creative

Dean leads the creative and design team, and is responsible for ensuring the most effective processes are utilised to generate impactful solutions. He has over 20 years experience, with expertise within creative, branding, websites & UX. He is extremely passionate about thorough research, interactive workshops, and crafting unique & engaging creative.

Susanna Palm

Lead Motion Designer

Susanna is a globetrotting design wizard with a flair for branding and animation. Her expertise spans big brands to start-ups, wielding creative tools to craft visually stunning experiences. With a gamer’s adaptability and a rower’s endurance, she is an unstoppable force in the digital world.

Nic Copeland

Account Director

Nicolas has a diverse background and a heartfelt dedication to delivering outstanding client service. He thrives on building strong, enduring relationships and takes pride in his track record of success. Drawing upon his multidisciplinary experience across industries and clients to solve problems and drive growth.

Nick Guest

Senior Digital Designer

Nick is a creative digital designer specialising in UI and branding. He has worked with a diverse range of clients, from startups to established businesses and has honed his skills in creating intuitive and visually stunning interfaces that elevate user experience. Travel, Photography and Music keep him occupied outside of work.

Nick Miles

CRM & Lead Management

Nick is a digital marketing specialist with extensive experience in CRM management, lead nurturing and email marketing. As an analytical thinker, Nick is passionate about the intersection of data and marketing and he loves nothing more than finding solutions to complex problems.

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Complete's expertise in CRM management and email marketing has allowed us to significantly improve our lead generation and nurturing capabilities. The team is always on hand to support us and they're an absolute pleasure to work with.

Garry Larner, Chief Commercial Officer, ieDigital

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Complete are an outstanding digital agency who always bring fresh ideas to the table. Their strategic direction has enabled us to achieve great results and their creative team always go the extra mile. After six years of working together they continue to impress.

Jo Morris, Head of Marketing & Insight, Novuna Business Finance

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With an agency background myself, I would highly recommend Complete to anyone looking for a reliable digital marketing partner. They innately understand all aspects of performance marketing and pull out all the stops to achieve results. The team are also a pleasure to work with.

Sean Ginnaw, Head of Digital at Better Health Insurance Advice